Features
User Features
- Knowledge base
- FAQ search
- Ticket submission
- Ticket tracking
- Community forums
- Video tutorials
- Documentation
- Feedback system
- Contact support
- Self-service tools
Agent Features
- Ticket management
- Knowledge management
- Response templates
- SLA management
- Queue management
- Performance metrics
- Customer history
- Team collaboration
- Work assignment
- Quality control
Admin Features
- User management
- Team management
- Role management
- Permission control
- Content management
- Analytics dashboard
- Report generation
- System settings
- Data backup
- Access logs
Integration
- REST API
- WebSocket API
- JavaScript SDK
- Android SDK
- iOS SDK
- Mini Program SDK
- Custom development
Deployment
Development
Support