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Ticket System Solution

Features

User Features

  • Ticket creation
  • Ticket tracking
  • File attachments
  • Status updates
  • Comment history
  • Priority levels
  • Email notifications
  • Knowledge base
  • FAQ access
  • Satisfaction surveys

Agent Features

  • Ticket management
  • Queue management
  • SLA tracking
  • Response templates
  • Internal notes
  • Ticket assignment
  • Team collaboration
  • Performance metrics
  • Work schedule
  • Quality control

Admin Features

  • User management
  • Team management
  • Role management
  • Permission control
  • Workflow settings
  • SLA configuration
  • Report generation
  • System settings
  • Analytics dashboard
  • Data backup

Integration

  • REST API
  • WebSocket API
  • JavaScript SDK
  • Android SDK
  • iOS SDK
  • Mini Program SDK
  • Custom development

Deployment

Development

Support