Features
User Features
- Ticket creation
- Ticket tracking
- File attachments
- Status updates
- Comment history
- Priority levels
- Email notifications
- Knowledge base
- FAQ access
- Satisfaction surveys
Agent Features
- Ticket management
- Queue management
- SLA tracking
- Response templates
- Internal notes
- Ticket assignment
- Team collaboration
- Performance metrics
- Work schedule
- Quality control
Admin Features
- User management
- Team management
- Role management
- Permission control
- Workflow settings
- SLA configuration
- Report generation
- System settings
- Analytics dashboard
- Data backup
Integration
- REST API
- WebSocket API
- JavaScript SDK
- Android SDK
- iOS SDK
- Mini Program SDK
- Custom development
Deployment
Development
Support