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Customer Service Solution

Features​

Chat Features​

  • Real-time messaging
  • File sharing
  • Image sharing
  • Voice messages
  • Video calls
  • Screen sharing
  • Chat history
  • Message search
  • Online/offline status
  • Read receipts
  • Typing indicators
  • Group chat

Agent Features​

  • Queue management
  • Visitor routing
  • Transfer chats
  • Quick replies
  • Chat tags
  • Notes
  • Visitor info
  • Chat history
  • Performance stats
  • Work reports

Admin Features​

  • Agent management
  • Department management
  • Role management
  • Permission control
  • Chat monitoring
  • Quality control
  • Performance reports
  • System settings

Integration​

  • REST API
  • WebSocket API
  • JavaScript SDK
  • Android SDK
  • iOS SDK
  • Mini Program SDK
  • Custom development

Deployment​

Development​

Support​